Mis-sold investment: stocks, shares and funds

Two different situations sit side by side here. One is selling real products to people whose profile did not allow them, without the information required beforehand. The other is simulation: dashboards showing portfolios that were never bought.

What we usually find

• No suitability or appropriateness test was ever carried out.
• The product signed does not resemble what was explained.
• No evidence of executed orders or of securities custody.
• Returns presented as certain, which no listed security allows.

Documents needed

• The contract and any information document you were given.
• Statements of the securities account and its movements.
• Emails or recordings of the sales conversations.

What can be done with them

We compare what was sold with what was explained and with what the rules require to be documented. The claim follows from that, addressed to the firm or the regulator.